REFUND & CANCELLATION POLICY

Cancellation      

If user will cancel order before dispatch leevago will refund full amount in original mode of payment. Refund will be automatically applied back to your account. Please allow 5-10 business days for the refund to appear in user account. In some cases, especially with credit cards, your original charge may disappear entirely from statement and user won’t see a refund in account.

Returns

Leevago offers a replacement guarantee only if the product received is damaged/defective. Please get in touch with us at leevagohelp@gmail.com within 5 days of receiving your order if you would like to have it replaced. We will provide a shipping address that you can ship your order back to. Leevago will dispatch a replacement as soon as we receive your returned order.

We do not exchange products if the customer has ordered a wrong item.

Some products can't be returned such as Mobile phones, Power Cables, Batteries, Personal Care products, Car Care products, Consumables, low cost products, etc.

We do not guarantee that your monitor’s display of color will be accurate. The brightness, contrast and resolution of your screen will make the color of the product look slightly different.

Return/exchange will not be applicable if the product is disliked by the customer, or if a wrong product was ordered.

What are the conditions for Replacement Or Refund?

As explained earlier, to be eligible for free replacement, return, refund of any item – buyer must produce an authenticated unboxing video which can support buyer’s claim. No replacement claim will be accepted without unboxing video.

Free replacements or refund can be requested if the following conditions apply:

  • Item received is physically damaged; (you must prove this by a video of unpacking or unboxing)

  • Item received has missing parts or accessories; (you must prove this by a video of unpacking or unboxing)

  • Item received is different from their description on the product detail page on leevago.com.

  • Item received is defective/does not work properly. (you must prove this by a video of unpacking or unboxing).